Friday, March 16, 2007

JetFlu Airways

Update at 1:16pm: Wow, someone from JetBlue headquarters read this post and emailed me (in an unofficial capacity)! He mentioned that my flight is still scheduled for departure. I am heartened to know that JetBlue listens. Its a rare corporate trait, and I appreciate it. Thanks, JetBlue.

Update at 12:36pm: I am not as mad as I was an hour ago. I was also finally able to track my flight status on JetBlue's website. As of 12:36pm today, my flight is still On Time. So, may be I will be able to fly after all. I guess I will get to the airport and find out. JetBlue, I still hate you.

JetBlue Airways fucked up. Again. It is March 16, and we are scheduled to get about a foot of snow here in the Northeast. It also happens to be the day I am scheduled to fly on Jetblue flight 471 from Boston, MA to San Jose, CA. Only, I wake up to read that JetBlue has preemptively cancelled more than 200 flights operating out of the Northeast (mostly from JFK and LaGuardia). What's worse, I have been spectacularly unsuccessful trying to find out if my flight is one of the canceled flights. JetBlue's website is completely unresponsive ("Server too busy"). Their phone lines have been jammed to oblivion by anxious customers. Boston's Logan Airport website and customer service representatives insist that there is no JetBlue flight 471. Fan-fuckin'-tastic.

On Valentine's day, I booked my JetBlue flight. On that day (February 14), when the Northeast was hit by a regular winter blizzard (about 10" of snow), JetBlue was in the news for fucking up majorly at JFK. Due to bad weather, planes -- both departing and just arrived -- were stranded on the tarmac for up to 8 hours. With passengers in them. Can you imagine spending 8 hours going absolutely nowhere inside a plane? Especially if you can see the terminal from the window by your seat. But I still gave them the benefit of doubt. Also, it couldn't possibly happen again, now, could it? Well, it could. And it did.

Bottom line: I still don't know if I will fly today or not. Its this uncertainty that sucks.

Hey, JetBlue: Eat shit and die. I realize that was unnecessarily harsh.

4 comments:

Anonymous said...

I feel your pain - One part of Jetblue's site says all flights to/from JFK are cancelled for March 16. But another part of their site lists flight 174, my 10:45pm redeye from California as "On time". Which is it? And of course the Jetblue 800 line gives nothing. Maybe someone from Jetblue will read this comment and post a reply!

Shashank said...

Hey Anonymous, I hope you were able to fly out of California. I am now in Mountain View, CA! My flight did take off, albeit 4 hours late, and after many false starts.

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